Hello!
My name is Alexandre Porto Perrella (Client number ***) and I moved back to Brazil in September. I have proof of deregistration and I notified KPN properly months ago. This month as well as last month I was charged double the price of my old plan for WI-FI that I had in my old home in Amsterdam and I’d like help solving this.
I’d like to know if it’s correct that I pay for two months in which I had no coverage from KPN.
I moved back to my homeland in Brazil because my family is suffering from the covid-19 infection and I can’t afford 90 euros for a service that I couldn’t possibly get.
Overall my experience with KPN has been excellent and the Wi-fi has always been above average.
I also want to thank you for all the support I got over the months I got KPN’s coverage.
Warm Regards,
Alexandre Porto Perrella
P.S. proof of deregistration follows:
Admin: personal information removed because of privacy and forum guidelines