Hello,
I have received an email that says: “We vinden het jammer dat u uw abonnement opzegt.” According to this email, my contract with KPN will end on the 25th of August.
I did not cancel the contract or sign up with a different provider. I signed up for KPN internet one month ago, in June (when moving to a new apartment), and I still do not have an active internet connection, though I have been charged the first month’s subscription costs. An engineer came today and confirmed that there is no physical problem with the line, but he was unable to activate the service because he could not access our customer information.
I have called KPN customer service several times, and nobody can explain to me why the contract has been cancelled, or what I can do to resolve this.
My question is: can you reverse this cancellation and activate our connection, or should I simply give up on KPN and find a different internet provider to start a new contract? If so, will you refund the costs that I have already paid to KPN, since I have had no internet service since moving?