Installation issue with Box 12

Please check your CAPS-LOCK-button on your type-writer @MAYUR 

You can contact KPN by phone (toll-free) 0800 0402, via Facebook or X

i already called and pressed all required numbers but no response and after sometime call got disconnected

When you call within 15 minutes after your last call, the systems knows that you want to speak to a person and you get a person @MAYUR 

i tried 4 times within 15mins 

i just simply need an appointment with installation thats it

https://www.kpn.com/service/monteur

https://www.kpn.com/service/ugs

try this @MAYUR 

thanks, let me try this

Hi @MAYUR, welcome! Have you managed to reach a colleague and has an installation appointment been made? 

@Erik van KPN Unfortunately, I've tried several times online with my KPN ID, but it seems the webpage is not available. I also called customer care and pressed all the required numbers, but nothing happened. Now, since two days , I've been without internet at home, and I don’t know when I will have internet again. The issue is that at home, I had Ziggo internet, which uses a coax cable connection, so I'm not able to connect to the KPN network. I checked at home and found an optic fiber point, but it needs a connection point to be made there. That's why I need a technician from KPN who could finish this installation. Moreover, I was thinking of using a coax converter, but I am not sure if  KPN Box 12 is MoCA enabled, so I don’t think even using a converter will work.