Intermittent Packet Loss and High Latency

I have also restarted my modem through  https://www.kpn.com/service/internet/traag-internet  several times in the past week and it keeps coming back. I am using ethernet cable directly.

I haven’t heard from you again, so I’m assuming don’t need any more assistance. 
If I'm mistaken, I would suggest you contact us another way, so one of my colleagues can measure and test things when they're in live contact with you. For this, you can contact us via Facebook and X, but it's also possible to schedule a phone call, where we will call u back at the time of your preference.  You can request the phone call via our digitale assistent (scroll to the bottom of the page). 

Updating the thread in case others find this thread useful.

I have tried different ethernet cables, received a different router from KPN and I am still getting the same problem. At random times during the day, my internet would just stop working. Trying to access a website would sometime load for 30 seconds and I would need to hard refresh. I guess it is just not possbible to have a highly available internet with KPN. I never had this problem with my previous ISP in the same address. I guess I just got lucky during the first 14 days of usage and did not have this problem. 

FYI, I am using ethernet cable directly from the router.

I'm sorry to hear you're still facing problems with your connection ​@robfr21 😕

Since you've replaced the router, I assume you have spoken with our customer service? I would suggest you contact us again, and tell us that the new router did not make a difference. My colleagues should be able to open a ‘ticket’ for our tech support, so they can do a deep dive in to your connection!