Dear KPN, 

I have the following problem. Two weeks ago I applied for a subscription with KPN for the internet to my new address. The offer in that moment was for the internet to be installed within 8 days. We are now 2 weeks further and the problem is not by far to be solved. The engineer came 3 times. First he said  that he could not find the box, second time the same, the third time he said that he needs to go to the neighbors to connect the cable from there. I have tried to contact the neighbors in order to see how we can have access to their box but looks like the neighbors are not willing to answer the door or to call me (I left a note in their door explaining the situation and my phone no). Then I just contact KPN to ask what could be the option under those circumstances if the neighbors a re e not willing to cooperate. The answer from KPN was that I should be the one to have contact with the neighbors and to ask them for permission. I think that is more than ridiculous that took two weeks for a company like KPN to give me an answer like that, specially during this time when we have to work from home and I depend on the internet connection. To come 3 times in two weeks to my apartment just to tell me that the box can not be found and after I call KPN and insist to be given an option to be told that there is no option if the neighbor is not willing to cooperate I found it more than ridiculous! Aaaaa, KPN mentioned as well that can be done in a different way also but that will have a very big cost for myself. Ridiculous again. I will definitely never recommend KPN.