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Internet blinking but no acess

  • January 11, 2024
  • 8 reacties
  • 206 keer bekeken

Someone help yesterday internet was working fine affter I lost my electricity for 20min,modem got restarted affter internet starts blinking, wifi and power stays green. Try everything what told KPN client service. When I was got login administration website(modem) it's days  " er is op moment geen actieve internet verbinding"

Beste antwoord door XS4-Arjan

Are the lights on the fiber box working and it doesn’t say “Alarm” or “Error”?

In that case, please complete your profile info with your private data, so a moderator may help you quicker.

If you really need internet, then call 0800 0402 (KPN helpdesk) and say “Storing”.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

8 reacties

XS4-Arjan
Wijsgeer
Forum|alt.badge.img+10
  • Wijsgeer
  • January 11, 2024

Do you have glassfiber or DSL?
There is a number of known glassfiber boxes that don’t work anymore after power loss.


  • Auteur
  • Topper
  • January 11, 2024

Fiber 


XS4-Arjan
Wijsgeer
Forum|alt.badge.img+10
  • Wijsgeer
  • Antwoord
  • January 11, 2024

Are the lights on the fiber box working and it doesn’t say “Alarm” or “Error”?

In that case, please complete your profile info with your private data, so a moderator may help you quicker.

If you really need internet, then call 0800 0402 (KPN helpdesk) and say “Storing”.


  • Auteur
  • Topper
  • January 11, 2024

Are the lights on the fiber box working and it doesn’t say “Alarm” or “Error”?

In that case, please complete your profile info with your private data, so a moderator may help you quicker.

If you really need internet, then call 0800 0402 (KPN helpdesk) and say “Storing”.

On fiber box both power and connection stays green no alarm or error.


XS4-Arjan
Wijsgeer
Forum|alt.badge.img+10
  • Wijsgeer
  • January 11, 2024

Are the lights on the fiber box working and it doesn’t say “Alarm” or “Error”?

In that case, please complete your profile info with your private data, so a moderator may help you quicker.

If you really need internet, then call 0800 0402 (KPN helpdesk) and say “Storing”.

On fiber box both power and connection stays green no alarm or error.

Most likely that the LAN-port isn’t working anymore, that’s the issue with a certain batch of the Genexis fiber boxes. There are tech people at KPN who know more details about it.


RBxx
Superuser
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  • Superuser
  • January 11, 2024

Hi @Karolis700 , do you have this fiber box, the Genexis XGS_PON ONT ?

Do both lights near the red ethernet port light up (green and orange) ?

If they are not, this indicates that this fiberbox is one of the batch of Genexis boxes where the ethernet port fails when power is interupted.

Then call KPN on 0800-0402, this box needs to be replaced.


  • Auteur
  • Topper
  • January 11, 2024

Hi @Karolis700 , do you have this fiber box, the Genexis XGS_PON ONT ?

Do both lights near the red ethernet port light up (green and orange) ?

If they are not, this indicates that this fiberbox is one of the batch of Genexis boxes where the ethernet port fails when power is interupted.

Then call KPN on 0800-0402, this box needs to be replaced.

Yes this both is green alarm if off


  • Auteur
  • Topper
  • January 12, 2024

Today i just got new Modem and my problems gone, so the problem was a modem.