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Internet keeps disappearing, up to 5 times a day

  • July 28, 2021
  • 1 reactie
  • 40 keer bekeken

Since the last maintenance of KPN July 19, internet has been disappearing from all our devices at home. For example, the internet would work on TV, tablet but not my phone, or it would work on my phone but not on tablet or my partner's phone. We solve the problem by rebooting the modem. However, we have been rebooting the model at least 5 times a day since a week. This is not normal. This problem started the day after KPN carried out maintenance (they sent a text). How can this be fixed? To me the problem is linked to KPN maintenance (something happened). I am already paying for a service and do not want to pay a technician. KPN must ensure their service works.

Beste antwoord door Erwin van KPN

Hi @Problem internet disappearing . Welcome to the forum.

Sad to read about your issues. Did you get this resolved? The easiest way to get help is call 0800 0402.

If you want my help please fill out your profile page and give me a sign.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erwin van KPN
Moderator
  • Moderator
  • Antwoord
  • July 31, 2021

Hi @Problem internet disappearing . Welcome to the forum.

Sad to read about your issues. Did you get this resolved? The easiest way to get help is call 0800 0402.

If you want my help please fill out your profile page and give me a sign.