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I’m new customer connected yesterday to KPN optics. For some reason internet is dropping out every once a while for a minute or so. KPN router has blinking green power light at that moment, I think it keeps rebooting for some reason.

10.09.2022 12:36:39 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

10.09.2022 12:36:31 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has failed

10.09.2022 12:36:27 Info PPPOE

PPPoE connection successfully established with user credentials.

10.09.2022 12:36:27 Info PPPOE

PPPoE connection successfully established with user credentials.

10.09.2022 12:34:36 Error PPPOE

Connection has been terminated: remote station is not answering to LCP Echo requests.

10.09.2022 12:34:32 Warning PPPOE

Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

10.09.2022 12:34:31 Error PPPOE

Connection has been terminated: remote station is not answering to LCP Echo requests.

10.09.2022 12:17:52 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

10.09.2022 12:17:51 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated

10.09.2022 12:17:43 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has failed

10.09.2022 11:23:58 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

10.09.2022 11:23:52 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has failed

10.09.2022 11:23:48 Info PPPOE

PPPoE connection successfully established with user credentials.

10.09.2022 11:23:48 Info PPPOE

PPPoE connection successfully established with user credentials.

10.09.2022 11:22:45 Error PPPOE

Connection has been terminated: remote station is not answering to LCP Echo requests.

10.09.2022 11:22:41 Warning PPPOE

Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

10.09.2022 11:22:41 Error PPPOE

Connection has been terminated: remote station is not answering to LCP Echo requests.

10.09.2022 11:17:44 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

10.09.2022 11:17:43 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated

10.09.2022 11:08:51 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

10.09.2022 11:08:44 Info SYS

TR-069 connectivity to (hengelo0.cust.kpn.net) has failed

10.09.2022 11:08:40 Info PPPOE

PPPoE connection successfully established with user credentials.

10.09.2022 11:08:40 Info PPPOE

PPPoE connection successfully established with user credentials.

10.09.2022 11:07:37 Error PPPOE

Connection has been terminated: remote station is not answering to LCP Echo requests.

10.09.2022 11:07:33 Warning PPPOE

Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

10.09.2022 11:07:33 Error PPPOE

Connection has been terminated: remote station is not answering to LCP Echo requests.


I read in some similar topic about the possible solution by restarting optics. I reconnected it, seems like it heped, will monitor it further but at least I had no disconnects for a two hours already, while earlier it was twice or more per hour


Hi @Artscout, welcome to our forum!

Thanks for sharing your solution!
Is everything still working alright?


Yes everything works just fine, seems like it was somewhat loosy connection in optic box and I had just fixed it with reconnecting.