Engineer came to install KPN 12B modem this afternoon (1st August 2023) He tested the connection, and I logged into the internet on my phone via a QR code the engineer gave me , Internet/Wi-Fi worked fine. As Engineer was leaving, he stated that the Wi-Fi will now cut-off for 10/15 mins and then turn back on and work as normal. This has not been the case after 6 hours. Problem: The power light and Wi-Fi light are solid green, but the internet light is flashing green rapidly so there is no internet connection to use Wi-Fi I 've tried resetting and turning the modem on and off again but nothing has worked.Please advise how this can be resolved.

Internet light flashing after installation

Engineer came to install KPN 12B modem this afternoon (1st August 2023)
He tested the connection, and I logged into the internet on my phone via a QR code the engineer gave me , Internet/Wi-Fi worked fine.
As Engineer was leaving, he stated that the Wi-Fi will now cut-off for 10/15 mins and then turn back on and work as normal. This has not been the case after 6 hours.
Problem: The power light and Wi-Fi light are solid green, but the internet light is flashing green rapidly so there is no internet connection to use Wi-Fi
I 've tried resetting and turning the modem on and off again but nothing has worked.

Please advise how this can be resolved.

Bladzijde 1 / 1

If it rapidly blinking it's trying to set up a connection.
However there is a difference in the blinking speed and the difference is
Slow = No connection found
Fast = Connection found trying to connect
Solid green = Connected

Do you have a fiber connection from KPN or the old DSL one?
Also have u tried removing the internet cable in the WAN or DSL port while it's blinking rapidly and putting it back in?

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