Hello,
I have a problem with the connection, last monday the technician came to install the optical fiber, we connected the modem (experia box v10) with the red cable to the blackbox, as written in the instructions. But until now we can’t connect, the internet led on the modem is red and the service one is orange…instead on the blackbox the connection led flashes green.
We also received an email saying that the connection is ready to use…but it still doesn’t work.
Is there something we do wrong?