Dag allen,
Ik hoop dat iemand ons kan helpen want we worden er zo ondertussen gek van. Sinds we zijn overgestapt naar KPN valt de internetverbinding bij ons meerdere keren per dag, soms meerdere keren per uur, uit. We hebben 1 gbps glasvezel internet met een Experia 12 modem/router en 2x Smartwifi mesh apparaten (om de internet naar de zolder te krijgen waar ik werk).Â
Wat is er al geprobeerd:
- Experia 12 resetten
- Smartwifi resetten
- Experia 12 is ook al een keer omgeruild
- Wifi op experia 12 handmatig uitgezet
Wat valt mij op:
- Nadat de smartwifi geïnstalleerd is, d.w.z. dat het lampje continue groen brandt, neemt het de wifi van de experia 12 niet over maar zet het eigen netwerk er naast. Dus dan heb je 2 identieke netwerken die uitzenden.Â
- Ik las dat een nieuwe versie van de software van de modem soortgelijke problemen geeft, maar de onze zit op ‘SGEJ10000312’ dus dat lijkt me dan goed?
- In de logs zie ik heel vaak onderstaande voorbijkomen. Volgens mij ook op de tijdstippen dat het internet inderdaad wegvalt. Het is ook altijd het internet dat wegvalt, niet het wifi-netwerk.Â
Date/Time Severity Module Message 21.01.2022 19:06:04 Info SYS Modem login was successful
21.01.2022 19:01:54 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 19:01:52 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 18:44:57 Info SYS Modem login was successful
21.01.2022 18:44:44 Info SYS Incorrect Modem credentials was provided at login
21.01.2022 18:43:55 Info SYS Incorrect Modem credentials was provided at login
21.01.2022 18:40:22 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 18:40:17 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has failed
21.01.2022 18:40:13 Info PPPOE PPPoE connection successfully established with user credentials.
21.01.2022 18:40:13 Info PPPOE PPPoE connection successfully established with user credentials.
21.01.2022 18:38:49 Error PPPOE Connection has been terminated: remote station is not answering to LCP Echo requests.
21.01.2022 18:38:45 Warning PPPOE Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
21.01.2022 18:38:45 Error PPPOE Connection has been terminated: remote station is not answering to LCP Echo requests.
21.01.2022 18:01:53 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 18:01:51 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 17:01:52 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 17:01:50 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 16:01:51 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 16:01:49 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 15:01:50 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 15:01:48 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 14:01:49 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 14:01:47 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 13:29:18 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 13:29:11 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has failed
21.01.2022 13:29:07 Info PPPOE PPPoE connection successfully established with user credentials.
21.01.2022 13:29:07 Info PPPOE PPPoE connection successfully established with user credentials.
21.01.2022 13:28:45 Error PPPOE Connection has been terminated: remote station is not answering to LCP Echo requests.
21.01.2022 13:28:41 Warning PPPOE Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
21.01.2022 13:28:41 Error PPPOE Connection has been terminated: remote station is not answering to LCP Echo requests.
21.01.2022 13:01:48 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 13:01:46 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 12:01:47 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 12:01:45 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
21.01.2022 11:22:06 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
21.01.2022 11:21:58 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has failed
21.01.2022 11:21:54 Info PPPOE PPPoE connection successfully established with user credentials.
21.01.2022 11:21:54 Info PPPOE PPPoE connection successfully established with user credentials.
21.01.2022 11:20:22 Error PPPOE Connection has been terminated: remote station is not answering to LCP Echo requests.
21.01.2022 11:20:18 Warning PPPOE Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
Heeft er iemand een idee, kan iemand helpen?
Â
Groeten,
Michael