Skip to main content
Vraag

internetblokkade

  • February 15, 2021
  • 8 reacties
  • 91 keer bekeken

Hi. Today morning my internet was blokkeren. I payed with IDEAL, 2 hours have passed, and I don't have internet. Can You help me?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

8 reacties

  • Deelnemer
  • February 15, 2021

Hi. Today morning my internet was blokkeren. I payed with IDEAL, 2 hours have passed, and I don't have internet. Can You help me?

 

Mostly this will be in 2 hours. I think you have to wait or check in Mijn KPN if the payment has been fulfilled. 

 

If not, try to reach the support with phone. 

 

See also:

 

https://www.kpn.com/service/administratie/facturen/ik-betaal-nu.htm


  • Auteur
  • Deelnemer
  • February 15, 2021

I payed at 6:30 at morning. Now is 4 hours ago... 

 


  • Deelnemer
  • February 15, 2021

I payed at 6:30 at morning. Now is 4 hours ago... 

 

Try to reach the support by phone on 0800-0402


  • Auteur
  • Deelnemer
  • February 15, 2021

I call there, but nobody help me.  They say I need wait 1-2 days. I don't know why, because I pay with IDEAL... 


Rutger van KPN
Slimmerik
Forum|alt.badge.img+15

@Artur 1986 Welcome to our forum. 

I would love to check what I can do for you. Could you fill in your forumprofile and let me know when you did? Then I can retreive your information and see what I can do! 


  • Auteur
  • Deelnemer
  • February 15, 2021

I do.


Rutger van KPN
Slimmerik
Forum|alt.badge.img+15

@Artur 1986 Thanks for filling in your profile. 

I saw that you already spoke to my colleagues this morning. I cannot see the payment yet, so I am afraid I can't tell you anything else than they already did. 


  • Auteur
  • Deelnemer
  • February 15, 2021

Yes. When I open MijnKPN app, I see also it's not payed. I don't understand that. You can see on this photos I pay this factur today....