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Is Kpn the worst company in the Netherlands? 6 months waiting for Internet

  • October 7, 2022
  • 4 reacties
  • 188 keer bekeken
T
Nieuwkomer

I have been waiting 6 months now for Internet. After my last post I was promised action, but I have heard nothing. The only contact I have had was from someone wanting to install a line at the wrong address. I have started a process to Install a ziggo line but that will take months.

I have a kpn line. The tenant before me who left 9 days before me had kpn internt. So I have to ask is KPN the worst company in the Netherlands?

 

 

Beste antwoord door Marcia van KPN

Hi @TKendall, I've asked my colleagues to reach out and inform you about the current situation. I have no update for you myself unfortunately. You should receive a call within 3 business days. My apologies!

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4 reacties

E
Wijsgeer
Forum|alt.badge.img+7
  • Ernst-Jan
  • Wijsgeer
  • October 7, 2022

On this forum, customers help other customers. If you complete your data on your profile page of the forum a moderator - who has access to that data - can see what is going on.

But first question… did you manage to get a contract with KPN? The photo shows the Network Termination Unit for GPON. If the previous tenant had KPN glass fiber then when your contract went ok., the only thing required seems that a technician should enable the port and KPN has to send you the Ethernet cable and the Experiabox router.

Do you have any clue as to why this is not happening?

Oh, and be polite. KPN is not the worst company. Millions of happy subscribers. It helps in conversations between people and with a company to keep emotions under control.

    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33
    • Marcia van KPN
    • Moderator
    • Antwoord
    • October 10, 2022

    Hi @TKendall, I've asked my colleagues to reach out and inform you about the current situation. I have no update for you myself unfortunately. You should receive a call within 3 business days. My apologies!

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    T
    Nieuwkomer
    • TKendall
    • Auteur
    • Nieuwkomer
    • October 17, 2022

    On this forum, customers help other customers. If you complete your data on your profile page of the forum a moderator - who has access to that data - can see what is going on.

    But first question… did you manage to get a contract with KPN? The photo shows the Network Termination Unit for GPON. If the previous tenant had KPN glass fiber then when your contract went ok., the only thing required seems that a technician should enable the port and KPN has to send you the Ethernet cable and the Experiabox router.

    Do you have any clue as to why this is not happening?

    Oh, and be polite. KPN is not the worst company. Millions of happy subscribers. It helps in conversations between people and with a company to keep emotions under control.

    @Marcia_  6 days and no call

    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33

    I’m very sorry to hear that.. I reached out to another team within KPN and they will call you within three business days. I am confident they will call you, but please keep me posted!

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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