Hello, I just started my KPN internet connection and it was working till afternoon. Now the internet has stopped working and the fiberglass connection doesnt have the Glas connection light. Please help.
Thanks
Hello, I just started my KPN internet connection and it was working till afternoon. Now the internet has stopped working and the fiberglass connection doesnt have the Glas connection light. Please help.
Thanks
Hi
But it's probably best to give us a call: 0800-0402. That way a collegaue will be able to check the connection with you directly and that is the quickest way at this point.
My subscription has been active since 5th of September 2022. I was able to connect without issue till afternoon yesterday. Suddenly, the glas indicator light went off. I have tried switching the box off and reconnecting it again but no success.
I have updated my profile section now. Please do let me know if there's anything you could help with.
Thanks a ton in advance!
Thank you for your details
Can you disconnect the fiber box from power for 2 minutes and reconnect is after that? If that still doesn't give a signal it is best to call us at the number I mentioned.
Is it possible to schedule an engineer to come have a look from your end to my address probably today or tomorrow?
Thanks in advance!
Hi
Hi
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