Hi @P Tongbram, welcome to our forum. That is weird. The glas indicator light on the fiber box indicates wether or not a connection from the outside is present. If your subscription is active, that light should be on. I don't have your details yet, there is no information on your profile. You can fill that out and give us a sign afterwards.

But it's probably best to give us a call: 0800-0402. That way a collegaue will be able to check the connection with you directly and that is the quickest way at this point. 

@Jasper Thank you so much for the response.

My subscription has been active since 5th of September 2022. I was able to connect without issue till afternoon yesterday. Suddenly, the glas indicator light went off. I have tried switching the box off and reconnecting it again but no success.

I have updated my profile section now. Please do let me know if there's anything you could help with.

Thanks a ton in advance!

Thank you for your details @P Tongbram. I;ve treid to connect to the fiber box from here, but I can't connect to it. 

Can you disconnect the fiber box from power for 2 minutes and reconnect is after that? If that still doesn't give a signal it is best to call us at the number I mentioned.

@Jasper I have the tried the mentioned method with no success. I have been trying to call the number but no response - seems like a busy day.

Is it possible to schedule an engineer to come have a look from your end to my address probably today or tomorrow?

Thanks in advance!

Hi @P Tongbram, I've scheduled an engineer for the soonest possible date. This is 13-09 between 13:00 and 15:00. You'll get a confirmation text/email about this as well.

@Thomas Thank you so much. I will wait for the confirmation text/email.

Hi @Thomas / @Jasper - I still haven't received the text/email regarding the technician scheduled for 13-09 between 13:00 and 15:00. Could you please help to confirm on this? Thank You