Skip to main content

Hello there,

My internet connection is working very slowly; I get around 5-10MB download.
This issue occurs every second day; I need to reset the modem.

It is frustrating. Could you please check what the issue is?

 

Thanks

Hi @ZachB, I can imagine that is frustrating! Can you tell us more about it, do you experience this via Wifi of a wired connection? If it is via Wifi, can you check the speed on a computer that has a wired connection to the modem? 

I went to check your connection and I noticed a new modem being send already. I take it you've had contact via a different way?

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaarden