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KPN internet keeps freezing during work calls after switching from Ziggo

  • June 24, 2026
  • 2 reacties
  • 20 keer bekeken

I have recently moved from Ziggo to KPN as internet provider.

 

When signing the contract, I explained that I work from home and that I really need stable connection due to the the constant calls I have every day. KPN promised their connection was very stable were very emphatic to say I would not notice any difference between Ziggo and KPN

Furthermore, they told me Fiber was going to be installed in my building soon, so I agreed with the offer. I COULD NOT REGRET THIS DECISION MORE.

The internet is insanely unstable, to the point I have to use my phone as a hotspot most days (thank god I have a vodafone phone, and not KPN). Since day one, I could not have ONE SINGLE CALL where the internet worked properly and I could hear the person without having one of more freezes in the call. It's frustrating and I cannot work like this. it's just a terrible product.

To make things worse, when the technician came to install my internet, he told me KPN has NO PLANNED DATE to bring fiber to my building yet. It's coming, but they don't know when. I asked for an estimate and he said if he had to guess, he'd say next year!!!

And as if this wasn't bad enough, I understood I was signing a 2-year subscription, but now I see in my plan that I have a 3-year contract. I literally cannot work with such poor internet!

What can I do to break this insane contract and go back to decent internet?

 

 

2 reacties

rvk01
Slimmerik
  • June 24, 2026

And as if this wasn't bad enough, I understood I was signing a 2-year subscription, but now I see in my plan that I have a 3-year contract. I literally cannot work with such poor internet!

I thought 3 year contract is only for business contracts. Do you have a business contract? I guess this is a DSL connection. When was it activated. Maybe you are still within the reflection period (bedenktijd).

 


Sanne van KPN
Moderator
Forum|alt.badge.img+20

Hi ​@cgomes and welcome to our KPN Community. I can only imagine how frustrating it must be when the internet keeps freezing during work calls. 

I'm not sure what you’ve already tried regarding optimizing the connection and whether you’re only working with Wi-Fi, but we have several tips here to optimize your connection. 

For example, we have some solutions for slow and disconnecting issues with Wi-Fi. I'd advise the tips there as your starting point and in the best case they'll solve the internet issues completely. 
If those tips are not working for you, could you tell me whether your laptop or PC is experiencing these issues using Wi-Fi, or is there an internet cable connected directly from the laptop/PC to your modem? 
Could you then also tell me what tips you’ve tried already? That'll prevent me from asking about things you’ve already tried. 🙂

As a side note, if this is a business subscription you can also call us on 0800-0403. My colleagues will be happy to help you figure out what’s happening with the connection as well!