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KPN keeps on cancelling new order

  • February 14, 2023
  • 3 reacties
  • 79 keer bekeken
M
Nieuwkomer

Sorry for my lack of Dutch. Helaas pindakaas. 

I live in an apartment building. The landlord decided to stop a Wi-Fi sharing system and make us get our own solution. Great. 

I have a new access point and a junction box downstairs to connect this access point(?). I have asked my apartment neighbors and THEY HAVE Wi-Fi (from T-Mobile/KPN DSL). 

I have checked BAG Viewer and Mijnaansluiting.nl - all okay. 

However, every time I call to get a contract, sign, and wait, I am then notified by email that my contract is cancelled. 
I’m then met with vague answers and little to non-existent solutions. 

Please can someone help me? 
 

 

Beste antwoord door Bart van KPN

Hi @marcusm95, I see you already had contact with my colleague. Your request is cancelled due to the fact copper isn't available. And fiber won't be available for a while. :( I can't make more out of it. :( 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Ik_Combineer
KPN medewerker
Forum|alt.badge.img+15
  • Ik_Combineer
  • KPN Monteur
  • February 14, 2023

When you look in the BAG, do you and your apartment neighbor have a separate house number? If that is the case try filling in your forum profile, an moderator from KPN will come in 1 to 3 days and he or she can look why your application gets rejected every time.

KPN Monteur Regio Europoort - Koper, Glas, PSTN, Installatie, Storingen, Bis los van Has, Fusielas, AS+, KPN EEN MKB Uitgebeid. -Geen medewerker van dit Forum - Reageert standaard niet op privé berichten-
    M
    Nieuwkomer
    • marcusm95
    • Auteur
    • Nieuwkomer
    • February 14, 2023

    When you look in the BAG, do you and your apartment neighbor have a separate house number? If that is the case try filling in your forum profile, an moderator from KPN will come in 1 to 3 days and he or she can look why your application gets rejected every time.

    Yes, when I look at BAG, we have separate house numbers. I have filled my forum as much as possible. Thanks for your response.

      Bart van KPN
      Wijsgeer
      Forum|alt.badge.img+20
      • Bart van KPN
      • Oud Moderator
      • Antwoord
      • February 16, 2023

      Hi @marcusm95, I see you already had contact with my colleague. Your request is cancelled due to the fact copper isn't available. And fiber won't be available for a while. :( I can't make more out of it. :( 

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