I am really frustrated by this. I made a switch to T-Mobile Huis after many years with KPN. T-Mobile sent me their connection boxes and everything. However, I was repeatedly called by KPN. They made a better offer than T-Mobile. I decided to stay, returned the boxes from T-Mobile.
According to the offer, my new service with KPN would start right away on August 14th. My internet speed would double, and I would pay much less.
Now, almost a full month later, many calls, waiting on the line, repeated promises, I am still charged the same as before, and no change in my internet speed.
All I hear after each call that all is fixed now and I will get a confirmation within 5 days which never happens! My last call was yesterday. I told the gentlemen on the phone that I don’t want to hear that I need to wait another 5 days. He said that he understood, did his internal call as usual and came back to me saying that all is fixed. IT IS NOT!!!
KPN, will you please fix this?!