Antwoord

KPN technician messed up my doorbell

Forum|Forum|1 year ago
February 23, 2024
1 reactie
47 keer bekeken

SvenTm
Nieuwkomer

Last week I moved and therefore KPN technician came to set up my WIFI. The internet cable was next to the wired doorbell cable for the front gate. When working, he also did something and unconnected the doorbell cable so now there is just two red and black wires hanging from the wall and I have no idea how to fix them. What should I do or to whom should I report this problem as it is clearly the technicians fault for taking it apart and not putting it back together again?

Beste antwoord door Denise van KPN

I'm sorry to read that your doorbell has been disconnected by the technician, @SvenTm. I would have expected the technician to reinstall the doorbell for you. I definitely understand you'd like for KPN to fix this issue.

Unfortunately, I'm not able to fix this for you. I'd advise you to file a complaint through this form. My colleagues will then get back to you with a solution as soon as possible.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+20

Denise van KPN
Moderator
Antwoord
Forum|Forum|1 year ago
February 26, 2024

I'm sorry to read that your doorbell has been disconnected by the technician, @SvenTm. I would have expected the technician to reinstall the doorbell for you. I definitely understand you'd like for KPN to fix this issue.

Unfortunately, I'm not able to fix this for you. I'd advise you to file a complaint through this form. My colleagues will then get back to you with a solution as soon as possible.

“Bury my bones in the midnight soil, plant them shallow and water them deep, and in my place will grow a feral rose, soft red petals hiding sharp white teeth.” ― V.E. Schwab, Bury Our Bones in the Midnight Soil

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