Beantwoord

Mobile is disconnected and I received a DSL modem instead of fiber

Forum|Forum|3 years ago
June 29, 2023
2 reacties
38 keer bekeken

Angelina Davydova
Nieuwkomer

I am a new client with KPN for mobile and internet.

they have disconnected my mobile number for no reason and also send me a normal DSL moden instead of glass fiber and naturally I don't have internet.

It's awful! Can someone from client service contact me somehow?

Beste antwoord door Jasper van KPN

Hi @Angelina Davydova, welcome to our forum. If I understand correctly there are 2 different things happening? One with your mobile sunscription and one with the DSL/fiber connection? I don't know the exact situation, since there are no details on your profile. Can you tell us more about it and fill out your profile?

It's also possible to call us like Ernst-Jan mentioned. That is the quickest way to contact us.

I reckon the best way is to call the helpdesk: 0800-0402.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

E

+7

Ernst-Jan
Wijsgeer
Forum|Forum|3 years ago
June 29, 2023

I reckon the best way is to call the helpdesk: 0800-0402.

When you ordered a subscription what did the postal code check suggest for possibility of fiber? Is there a fiber connection in your house?

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Jasper van KPN
Moderator
Antwoord
Forum|Forum|3 years ago
June 30, 2023

Hi @Angelina Davydova, welcome to our forum. If I understand correctly there are 2 different things happening? One with your mobile sunscription and one with the DSL/fiber connection? I don't know the exact situation, since there are no details on your profile. Can you tell us more about it and fill out your profile?

It's also possible to call us like Ernst-Jan mentioned. That is the quickest way to contact us.

I reckon the best way is to call the helpdesk: 0800-0402.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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