Modem restarts several times in a day

Hi,

My modem reboots several times during the day randomly. I could’t find any pattern when or how this happens. I’ve checked all the power connections, reset to factory settings, non of them helped actually.

Modes: Sagemcom F5359

I’m sharing the log of the modem below:

28.02.2021 20:37:53 Info SYS
Modem login was successful

28.02.2021 20:29:33 Info SYS
Modem login was successful

28.02.2021 20:17:22 Info WIFI
A WiFi device <76:21:F0:70:83:66> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

28.02.2021 20:17:02 Info WIFI
A WiFi device <F8:FF:C2:1E:AF:DF> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

28.02.2021 20:16:45 Info WIFI
A WiFi device <AC:BC:32:5D:17:D3> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

01.01.2013 01:01:36 Info SYS
TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

01.01.2013 01:01:36 Info SYS
TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated

01.01.2013 01:01:32 Info PPPOE
PPPoE connection successfully established with user credentials.

01.01.2013 01:01:32 Info WIFI
A WiFi device <18:3E:EF:CF:26:11> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

01.01.2013 01:01:30 Info WIFI
A WiFi device <DA:3C:65:EC:F0:A4> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

01.01.2013 01:00:32 Info DHCPC
The WAN DHCP client IP address 10.173.102.7

01.01.2013 01:00:31 Info UPNP
UPnP functionality has been activated

01.01.2013 01:00:30 Info PPPOE
PPPoE connection successfully established with user credentials.

01.01.2013 01:00:28 Info DHCPC
WAN DHCP client (1) started

01.01.2013 01:00:27 Info WETH
WAN Ethernet connectivity has been established

01.01.2013 01:00:14 Info DHCPS
The LAN DHCP Server is active

01.01.2013 01:00:14 Info WIFI
WLAN has been deactivated (.) (band : 5GHz).

01.01.2013 01:00:14 Info WIFI
WLAN has been deactivated (.) (band : 2.4GHz).

01.01.2013 01:00:14 Info WIFI
WLAN has been deactivated (.) (band : 5GHz).

01.01.2013 01:00:14 Info WIFI
WLAN has been deactivated (KPN Fon) (band : 2.4GHz).

01.01.2013 01:00:14 Info WIFI
WLAN has been deactivated (KPN7CE0B6_guest) (band : 5GHz).

01.01.2013 01:00:14 Info WIFI
WLAN has been deactivated (KPN7CE0B6_guest) (band : 2.4GHz).

01.01.2013 01:00:14 Info WIFI
WLAN has been activated (halil_home) (band : 5GHz).

01.01.2013 01:00:14 Info WIFI
WLAN has been deactivated (halil_home) (band : 2.4GHz).

01.01.2013 01:00:13 Info WIFI
Channel: (0/100) Channel Hopping initiated/Manually initiated

01.01.2013 01:00:11 Info WIFI
Channel: (0/1) Channel Hopping initiated/Manually initiated

01.01.2013 01:00:11 Info SYS
The Modem has successfully powered up

28.02.2021 20:00:50 Info WIFI
A WiFi device <DA:3C:65:EC:F0:A4> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

28.02.2021 19:30:31 Info WIFI
A WiFi device <F8:FF:C2:1E:AF:DF> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

28.02.2021 19:29:45 Info WIFI
A WiFi device <18:3E:EF:CF:26:11> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

28.02.2021 19:29:40 Info WIFI
A WiFi device <AC:BC:32:5D:17:D3> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

28.02.2021 19:29:40 Info WIFI
A WiFi device <76:21:F0:70:83:66> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])

01.01.2013 01:01:24 Info SYS
TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed

01.01.2013 01:01:24 Info SYS
TR-069 connectivity to (hengelo0.cust.kpn.net) has been

Bladzijde 1 / 1

@hayyildiz

If you have a glassfiber connection please switch it off for at least 2 min.

Thanks guys, I’ll try them… Btw, I have glassfiber connection..

I’ve switched off fiber device and modem, waited 10 minutes and started again, but still same issue, nothing has fixed…

@hayyildiz

There is nothing wrong with the log files !!

Please call 0800-0402 to check your line.

I’ve contacted support… They’ve confirmed I had several restarts in the connection during the day.. After that day I hadn’t have any interruptions… I don’t know what they’ve fixed but most probably they have solved it on the backbone side..

28.02.2021 20:37:53	Info	SYS	Modem login was successful
28.02.2021 20:29:33	Info	SYS	Modem login was successful
28.02.2021 20:17:22	Info	WIFI	A WiFi device <76:21:F0:70:83:66> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
28.02.2021 20:17:02	Info	WIFI	A WiFi device <F8:FF:C2:1E:AF:DF> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
28.02.2021 20:16:45	Info	WIFI	A WiFi device <AC:BC:32:5D:17:D3> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
01.01.2013 01:01:36	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
01.01.2013 01:01:36	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:01:32	Info	PPPOE	PPPoE connection successfully established with user credentials.
01.01.2013 01:01:32	Info	WIFI	A WiFi device <18:3E:EF:CF:26:11> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
01.01.2013 01:01:30	Info	WIFI	A WiFi device <DA:3C:65:EC:F0:A4> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
01.01.2013 01:00:32	Info	DHCPC	The WAN DHCP client IP address 10.173.102.7
01.01.2013 01:00:31	Info	UPNP	UPnP functionality has been activated
01.01.2013 01:00:30	Info	PPPOE	PPPoE connection successfully established with user credentials.
01.01.2013 01:00:28	Info	DHCPC	WAN DHCP client (1) started
01.01.2013 01:00:27	Info	WETH	WAN Ethernet connectivity has been established
01.01.2013 01:00:14	Info	DHCPS	The LAN DHCP Server is active
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (.) (band : 2.4GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (KPN Fon) (band : 2.4GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (KPN7CE0B6_guest) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (KPN7CE0B6_guest) (band : 2.4GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been activated (halil_home) (band : 5GHz).
01.01.2013 01:00:14	Info	WIFI	WLAN has been deactivated (halil_home) (band : 2.4GHz).
01.01.2013 01:00:13	Info	WIFI	Channel: (0/100) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:11	Info	WIFI	Channel: (0/1) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:11	Info	SYS	The Modem has successfully powered up
28.02.2021 20:00:50	Info	WIFI	A WiFi device <DA:3C:65:EC:F0:A4> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
28.02.2021 19:30:31	Info	WIFI	A WiFi device <F8:FF:C2:1E:AF:DF> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
28.02.2021 19:29:45	Info	WIFI	A WiFi device <18:3E:EF:CF:26:11> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
28.02.2021 19:29:40	Info	WIFI	A WiFi device <AC:BC:32:5D:17:D3> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
28.02.2021 19:29:40	Info	WIFI	A WiFi device <76:21:F0:70:83:66> has successfully connected to SSID (Device/WiFi/SSIDs/SSIDSWL_VIDEO_5G])
01.01.2013 01:01:24	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
01.01.2013 01:01:24	Info	SYS	TR-069 connectivity to (hengelo0.cust.kpn.net) has been

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