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My internet access is regularly cuts off. After a couple of minutes it comes back

  • September 4, 2022
  • 1 reactie
  • 34 keer bekeken

Hi

My internet access is regularly cuts off. I wait for a couple of minutes then my internet access stats again.

Beste antwoord door Alexandra van KPN

Hi and welcome to our forum @VKARAKAS!

Your internetconnection shouldn't just regularly stop out of the blue. Thank you for reaching out. Can you tell more about it: which modem do you have? How do you use your internetconnection: through a cable or wireless? Does this happen on just one or all your devices? The more information you share, the easier it gets (for me as well as other users here on our forum) to help you solve this.

You can also use our online servicetool to check your internetconnection.

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1 reactie

Alexandra van KPN
Moderator
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Hi and welcome to our forum @VKARAKAS!

Your internetconnection shouldn't just regularly stop out of the blue. Thank you for reaching out. Can you tell more about it: which modem do you have? How do you use your internetconnection: through a cable or wireless? Does this happen on just one or all your devices? The more information you share, the easier it gets (for me as well as other users here on our forum) to help you solve this.

You can also use our online servicetool to check your internetconnection.