Hello @Khader, it is now 4 days later, is the issue still going on? If so,  the fastest way to solve the issue with a red internetlight is to call our free of charge number: 0800-0402. Before you make the call, try our selfservice page: https://www.kpn.com/service/alledienstenthuis.htm

If you want help form a KPN Forum moderator, please fill in your profile. Be aware, that is not going as fast, as the KPN support telephone line.