Hello @ElamÂ
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What's the problem with the fibre optic box?
Did you try to solve the problem by disconnecting the fiber optic box for at least 2 minutes from the power?
If that doesn’t help you can call 24/7 customer service on 0800-0402, if you get a Dutch menu just say you want to speak to an employee, you should then be connected to a real person.
Hi @Elam, the way you describe it makes it sound like Wifi isn't the issue. If the fiber optic box has no connection, nothing in your home will have a connection. Did you call the number GeSp mentioned? Was the connection restored after that?
My issue is resolved. Thanks everyone
That is good to hear, I'm glad. If there is anything else we can do, don't hesitate to ask us.