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Beantwoord

My Wifi does not work work due to Fibre optic box issue

  • December 19, 2022
  • 4 reacties
  • 86 keer bekeken
E
Nieuwkomer

My internet WiFi des not work due to malfunction of Fibre optic box issue. We have raised a complaint. No one is looking from KPN side. Without Home internet we are living for 4 days. To Whom I should contact for this problem.

Even If we call get the new appoinment no one listening our voice from KPN

Beste antwoord door Anonymous

Hello @Elam 

 

What's the problem with the fibre optic box?

Did you try to solve the problem by disconnecting the fiber optic box for at least 2 minutes from the power?

If that doesn’t help you can call 24/7 customer service on 0800-0402, if you get a Dutch menu just say you want to speak to an employee, you should then be connected to a real person.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

A
  • Anonymous
  • Antwoord
  • December 20, 2022

Hello @Elam 

 

What's the problem with the fibre optic box?

Did you try to solve the problem by disconnecting the fiber optic box for at least 2 minutes from the power?

If that doesn’t help you can call 24/7 customer service on 0800-0402, if you get a Dutch menu just say you want to speak to an employee, you should then be connected to a real person.

    Jasper van KPN
    Moderator

    Hi @Elam, the way you describe it makes it sound like Wifi isn't the issue. If the fiber optic box has no connection, nothing in your home will have a connection. Did you call the number GeSp mentioned? Was the connection restored after that?

    "Life is measured in achievement, not in years alone" - Bruce McLaren
      E
      Nieuwkomer
      • Elam
      • Auteur
      • Nieuwkomer
      • December 23, 2022

      My issue is resolved. Thanks everyone

        Jasper van KPN
        Moderator

        That is good to hear, I'm glad. If there is anything else we can do, don't hesitate to ask us.

        "Life is measured in achievement, not in years alone" - Bruce McLaren

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