Network name incorrect

Hello @Nehal, welcome to our forum!

From what I understand, you received a new Experia Box. You cannot connect to the new networkname and password as indicated on the sticker at the back of the Experia Box. Instead, you still see your old networkname and password. That might be correct, if you have previously used our online servicetool to change your networkname and password. This tool saves your Experia Box settings so that you don't have to worry about your settings when connecting a new Experia Box.

Does this answer your questions? If you still have questions, feel free to ask them.