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New connection is not working, GLAS light is off on the FTU

  • January 27, 2023
  • 6 reacties
  • 348 keer bekeken
D
Deelnemer

Helo KPN,

 

I have a KPN fiberglass connection which has not strted working. Even though i received an sms saying its connected. All the lights in the Fiber optic NT is working except the Glass. All lights on the modem are working well. The internet on keeps blinking but not steady. Is there another solution for this problem?

 

 

See the photo

 

And this one too

 

 

Admin: afgeplitst

Beste antwoord door Djorge

Everything is working well. Good job to KPN. I did a reboot powered off connection point and modem. Waited for 20 seconds and all came back to life. My TV arrived and it's working.  Good speed and good service from KPN. As at now everything is solved. Happy Client 

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    6 reacties

    NHendriks
    Wijsgeer
    Forum|alt.badge.img+12
    • NHendriks
    • Wijsgeer
    • January 27, 2023

    Could be that there has been a human error when patching the connection, could also be something else. Fastest way is to call customer support at 0800-0402. This probably needs fixing by a mechanic who can check out the infrastructure.

    | Voormalig KPN storings- en installatiemonteur. Tegenwoordig werkzaam als monteur antennebouw | | TP-Link Omada || AON Glas || Homebrew Proxmox || Dell R720 w/ Proxmox & OPNsense @ Qupra DC1 || QNAP TS-EC1280U-RP @ euNetworks |
    Thomas van KPN
    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Hi @Djorge, welcome to our forum! Did you speak to my colleagues in the meantime? From your pictures and what you're telling me it sounds like some action is required from our end. My colleagues at the regular customer service as Nhendriks mentions will be the quickest route

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    D
    Deelnemer
    • Djorge
    • Auteur
    • Deelnemer
    • January 30, 2023

    I went to KPN, office, and they did realize that my address missed an 0, I  had 76 1 instead of 7601. However when I came back, I found all the lights including the Glass on stable green. But it says Connected without internet. 

    DLD
    Wijsgeer
    • DLD
    • January 30, 2023

    Try resetting your modem.

    Thomas van KPN
    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    @Djorge a reboot or reset might help as DLD mentions, did that solve your issue? 

    With the incorrect adress it might mean some action is required to either order a new subscription or change the adress. Did the shop help you with that?
    It might also be possible your connection won't work until that process is finished.

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    D
    Deelnemer
    • Djorge
    • Auteur
    • Deelnemer
    • Antwoord
    • February 1, 2023

    Everything is working well. Good job to KPN. I did a reboot powered off connection point and modem. Waited for 20 seconds and all came back to life. My TV arrived and it's working.  Good speed and good service from KPN. As at now everything is solved. Happy Client 

    Thomas van KPN
    DLD

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