New customer. Received an invoice but I was told the first months were free

Question

Good morning.

I was connected with KPN last week - FINALLY

I signed up with them in October 2021.

Why am I receiving a bill for this month- when I signed up with KPN I was told by the representative of KPN my first 3 months are free.

I have been very frustrated with the slow customer service and now this.

Denise van KPN · Accepted Answer

Hello @dry, welcome. I am sorry to read our start hasn't been the greatest, to say the least. You received an invoice, but were told the first three months would be free of charge. I must say, I'm not familiar with this promotion. You should have received a confirmation of your order. What does it say on there?The confirmation is leading. If you deemed the confirmation incorrect, you could have contacted us within 14 days. Unfortunately, I can't do much right now, as it's been several months.

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