Beantwoord

New customer. Received an invoice but I was told the first months were free

Forum|Forum|4 years ago
January 24, 2022
1 reactie
23 keer bekeken

dry
Nieuwkomer

Good morning.

I was connected with KPN last week - FINALLY

I signed up with them in October 2021.

Why am I receiving a bill for this month- when I signed up with KPN I was told by the representative of KPN my first 3 months are free.

I have been very frustrated with the slow customer service and now this.

Beste antwoord door Denise van KPN

Hello @dry, welcome. I am sorry to read our start hasn't been the greatest, to say the least. You received an invoice, but were told the first three months would be free of charge. I must say, I'm not familiar with this promotion. You should have received a confirmation of your order. What does it say on there? The confirmation is leading. If you deemed the confirmation incorrect, you could have contacted us within 14 days. Unfortunately, I can't do much right now, as it's been several months.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+20

Denise van KPN
Oud Moderator
Antwoord
Forum|Forum|4 years ago
January 27, 2022

Hello @dry, welcome. I am sorry to read our start hasn't been the greatest, to say the least. You received an invoice, but were told the first three months would be free of charge. I must say, I'm not familiar with this promotion. You should have received a confirmation of your order. What does it say on there? The confirmation is leading. If you deemed the confirmation incorrect, you could have contacted us within 14 days. Unfortunately, I can't do much right now, as it's been several months.

Anoshe

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