Hello. I buy a new prepaid line but I have no signal and it doesn’t work well. I call for help but it’s in Dutch and I don’t know which is the correct option to talk with someone.
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Goodmorning
If you have no signal, then we should check your mobile number and simcard number. If you call us, you will have to say why you are calling (so we can put you through the right department/). If you say “Prepaid doesn't work” and press 0, you will be connected with a colleague.
Please let me know if this worked for you. If not, then fill in your mobile number and simcardnumber in your profile.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.