Skip to main content
Beantwoord

New prepaid doesn't have signal

  • August 22, 2021
  • 1 reactie
  • 65 keer bekeken
A
Nieuwkomer

Hello. I buy a new prepaid line but I have no signal and it doesn’t work well. I call for help but it’s in Dutch and I don’t know which is the correct option to talk with someone. 

 

Admin: moved your question to a topic of your own

Beste antwoord door Shyrin van KPN

Goodmorning @Agustinasb! Thank you for your message!

If you have no signal, then we should check your mobile number and simcard number. If you call us, you will have to say why you are calling (so we can put you through the right department/). If you say “Prepaid doesn't work” and press 0, you will be connected with a colleague.

Please let me know if this worked for you. If not, then fill in your mobile number and simcardnumber in your profile.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Shyrin van KPN
    Moderator
    Forum|alt.badge.img+18
    • Shyrin van KPN
    • Community Manager
    • Antwoord
    • August 23, 2021

    Goodmorning @Agustinasb! Thank you for your message!

    If you have no signal, then we should check your mobile number and simcard number. If you call us, you will have to say why you are calling (so we can put you through the right department/). If you say “Prepaid doesn't work” and press 0, you will be connected with a colleague.

    Please let me know if this worked for you. If not, then fill in your mobile number and simcardnumber in your profile.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement