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New subscription: fiber modem not connecting

  • June 19, 2023
  • 2 reacties
  • 61 keer bekeken

Hello, I recently moved in a new property (I’m the first person living in the property). I received my KPN Box 12 and the Fibre box and connected everything. The subscription is supposed to start today (19/6), but the “Fibre” (Glas) light is not turning on and the router “internet” light is blinking fast.

I updated my profile with my account number and address. I know there’s a phone number but it’s in Dutch and I just moved so it’s hard to use for me :)

Beste antwoord door bananainpijiama

Hey @Erwin_ , I had a dutch friend call the phone number and an engineer came and fixed the issue. Now everything is working well!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Erwin van KPN
Moderator

Hi @bananainpijiama .  Welcome to the forum (and I love your username).

Is this issue still going on?


  • Auteur
  • Nieuwkomer
  • Antwoord
  • June 21, 2023

Hey @Erwin_ , I had a dutch friend call the phone number and an engineer came and fixed the issue. Now everything is working well!