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No confirmation email after placing an order. What to do?

  • August 28, 2021
  • 1 reactie
  • 83 keer bekeken
D
Nieuwkomer

I have ordered a KPN Wifi package last night but i still havent received a confirmation email. I tried to contact the customer service but since I dont know Dutch it wasnt so much of help. Can anyone help me with this?

Beste antwoord door Shyrin van KPN

Hi @dlyerdgs! How nice to read that you have ordered one of our services! :smiley:

I’ve noticed that you have filled in your zipcode and housenumber in your Forum profile and with this information I was able to look up your order. We have registered your order and send you a confirmation. Could this e-mail be in your SPAM mailbox? 

I have send the confirmation once again: did you receive it? If you have anymore questions, please let us know: here, in this topic or by calling us.*

 

*(When you call us, you will have to say why you are calling, so we can put you through to the right department. For example you can say ‘Status order’ and then press 0 to talk to a colleague).

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1 reactie

Shyrin van KPN
Moderator
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  • Shyrin van KPN
  • Community Manager
  • Antwoord
  • August 29, 2021

Hi @dlyerdgs! How nice to read that you have ordered one of our services! :smiley:

I’ve noticed that you have filled in your zipcode and housenumber in your Forum profile and with this information I was able to look up your order. We have registered your order and send you a confirmation. Could this e-mail be in your SPAM mailbox? 

I have send the confirmation once again: did you receive it? If you have anymore questions, please let us know: here, in this topic or by calling us.*

 

*(When you call us, you will have to say why you are calling, so we can put you through to the right department. For example you can say ‘Status order’ and then press 0 to talk to a colleague).

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