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Beantwoord

No connection since start of subscription

  • June 27, 2021
  • 2 reacties
  • 68 keer bekeken

Dear team,

I was notified that my signal was activated on the 25th of this month. I connected the modem today and the internet green light has been blinking the whole day and I do not have an internet connection.

I received a KPN Box 12, and I only found a landline socket in the house, to which I connected the grey cable to the DSL part in the modem.

I also have coax connections from which the signal from Ziggo was provided (I exchanged providers). Would it be the case of using a moca adapter? If so, does KPN provides it or should I buy it myself?


Hopefully there are no issues with my connection, since I need it for working.

Thank you in advance!

Beste antwoord door Erwin van KPN

Hi @paula.feltes . Is it working again?

If not please contact 0800 0402. They can help you instantly.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Erwin van KPN
Moderator
  • Moderator
  • Antwoord
  • June 29, 2021

Hi @paula.feltes . Is it working again?

If not please contact 0800 0402. They can help you instantly.


  • Auteur
  • Nieuwkomer
  • June 29, 2021

Hey @Erwin_ ,

thanks for following up on my post. It isn’t working, unfortunately. I called the customer support service and someone will come over tomorrow afternoon to try to solve it. Hopefully it works out!

 

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