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Beantwoord

No fiber connection point in my home for the KPN subscription

  • March 9, 2026
  • 3 reacties
  • 31 keer bekeken
M
Nieuwkomer

“I received a call from KPN to install fiber optic internet in my home, but since I work all day, I couldn't receive the technician at the time. Now I've switched from Ziggo to KPN and I don't have that connection point inside my home. I'm afraid I'll be without internet for weeks because of this.”

Beste antwoord door Jeroen van KPN

Hello ​@Maycon, welcome to our Community and welcome as a customer of KPN internet. If you choose for KPN with a transfer service, your Ziggo connection won't stop before KPN is active.

For now the first thing you need to do is, contact our customer service, to get a mechanic for installation and for KPN Netwerk to install the fiber connection. Dial the phonenumber 0800-0402 

 

 

3 reacties

XS4-Arjan
Wijsgeer
Forum|alt.badge.img+10
  • XS4-Arjan
  • Wijsgeer
  • March 9, 2026

Hi ​@Maycon , did you choose for “overstapservice”?

Usually the previous telecom provider (Ziggo in this case) only swithces off the internet if the new party (Kpn) has confirmed it’s working.

Fritz!Box Fan
    Jeroen van KPN
    Moderator
    Forum|alt.badge.img+22
    • Jeroen van KPN
    • Moderator
    • Antwoord
    • March 10, 2026

    Hello ​@Maycon, welcome to our Community and welcome as a customer of KPN internet. If you choose for KPN with a transfer service, your Ziggo connection won't stop before KPN is active.

    For now the first thing you need to do is, contact our customer service, to get a mechanic for installation and for KPN Netwerk to install the fiber connection. Dial the phonenumber 0800-0402 

     

     
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    M
    Nieuwkomer
    • Maycon
    • Auteur
    • Nieuwkomer
    • March 11, 2026

    Hello ​@Maycon, welcome to our Community and welcome as a customer of KPN internet. If you choose for KPN with a transfer service, your Ziggo connection won't stop before KPN is active. 
    For now the first thing you need to do is, contact our customer service, to get a mechanic for installation. Dial the phonenumber 0800-0402 

     

     

    I already tried to do that BUT the attendent I spoke to said that you would send the rigth equipment for the type of instalation I already have, that you now my connection type, but I swiched from ziggo to KPN TO HAVE fiber optic connection, not to keep my copper cables. I'll call again today. 

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