Antwoord

No internet after switch from Ziggo to KPN

Forum|Forum|2 years ago
October 4, 2023
3 reacties
54 keer bekeken

Mario T
Nieuwkomer

Morning

I have recently switched from Ziggo to KPN in order to take advantage of the fiber optic.
Today suppose to be the activation day, I received the SMS from KPN confirming it.

I have installed everything, but the flash light for internet is keeping blinking. I have disconnected, wait 10 mins, reset the Experia box but still nothing.

Ziggo will disconnect the service anytime soon and I will be left without internet, this is a big damage considering that Im working from home. Can we please find a solution? all the details are in my profile.

I am contempleting to send the cancellationa and stay with Ziggo as in 8 years I never had those kind of issues.

Please let me know

Beste antwoord door Erwin van KPN

Hi @Mario T . Dit you use the ‘overstapservice’ ? In that case it will keep ziggo intact if you cancel the KPN order.

If not, please contact Ziggo as soon as possible

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

M

Mario T
Auteur
Nieuwkomer
Forum|Forum|2 years ago
October 4, 2023

Plus, I am not able to take the Tecnichan appointment:

Like

M

Mario T
Auteur
Nieuwkomer
Forum|Forum|2 years ago
October 4, 2023

and now there is a new connection date in my profile, postponed to 13th October.😕😔

At this stage, I prefer to cancel everthing. If I send the cancellation form to KPN, it will stop the cancellation process with Ziggo?

Regards