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Hi,

 

I just installed the modem, the wifi is on but there is no internet connection. Can you help me with this situation?

Thank you.

 

Best,

Nana

@Nanaratna Welcome to our forum. 

 So you followed the instructions on our installation page but there is still no internet. I would like to check what I can do for you. Could you fill in your forum profile and let me know when you did? 

Then I can retreive your information and check if everything is okay! 


Hi @Rutger_ ,

 

I have filled the information. Thank you.

 


@Nanaratna Thanks I see that in this case a mechanic has to come to you. 

He will be there tommorrow between 10:00 and 12:00. If that is not okay, can you let us know as soon as possible? Then we can rearrange te appointment. 


@Rutger_ Did the mechanic fix your problem?


Hi sorry for the late reply, he did! Thank you.