Hi @ForRiver!

When I check your connection, I see your subscription was activated on the 8th of January, so everything should be working since then. However, I also see there's something wrong with your connection/the line going to your house, so I've scheduled a mechanic to fix this. I chose the first possible time slot, tomorrow between 10:00 and 12:00. I'm not sure if the mechanic needs to visit your house, but it's wise to be around at the time of the appointment, is that possible or should we reschedule to a later time slot of other day? 

I see the mechanic will come tomorrow: 28 january between 1000-1200 hours. 

Hi @ForRiver,

I see a note from one of my colleagues, that your line has been fixed. Does this match your experience or are you still facing problems with your connection? 

The problem has been fixed. Thanks a lot.

Awesome, thanks for letting me know!