​Hi @Laura_mendez, welcome to our forums. I see some wires in this socket, but it is hard to connect to it. It might be nessesary to let an engineer take a look at this. I can't see anymore about your connection since I don't have your details. If it is as urgent as you say, it is best to call us at 0800-0402. That way a collegaue can look into this with you and, if it turns out to be nessecary, schedule an engineer.