no internet connection since two days

Hello,

since 2 days, there’s no internet connection on my modem.

Light is blinking green, tried to reset, to restart, but still no connection.

On my profile page, it is stated that my IP address can’t be retrieved as modem is offline…

Can you please help?

thanks

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Hi @MICHAUT

Call 0800-0402. This number has no charge and is from the KPN helpdesk.

Hi @MICHAUT . Like @Ray_mond said: calling 0800 0402 is the best thing you can do now. You will get instant help with your issue.

Hello,

thanks for your prompt reply. I’ll call them very soon .

Did our helpdesk fix your problem @MICHAUT?

Will see, a new box will arrive on Monday, hope this will work

Fingers crossed @MICHAUT! Will you let us know if everything is ok again with the new Experia Bpx?

hello, all is good now with the new box, thanks

Meld je aan