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No internet on connection date

  • October 3, 2023
  • 4 reacties
  • 78 keer bekeken
1
Nieuwkomer

Hello, today (03.10.2023) is my connection date for the home internet.

I connected my modem at 9:30, however as of now (11:00) I still have no internet.

It is a fibre connection, the power and wifi lights are on, while the internet one is blinking.

Can someone please help with this issue 🙏🏻

Beste antwoord door Sanne van KPN

Hi @164957! Is your internet is still not working I'd advise you to call us on 0800-0402. For errors and loss of services we’re available 24/7! 
In the meantime you could also try restarting your fibre connection point. Disconnect it from the electricity, wait two minutes and connect it again. Hopefully the connection comes online then! 

The same tips apply to you @Seok!

S
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

S
Nieuwkomer
  • Seok
  • Nieuwkomer
  • October 3, 2023

I have the same issue, did you got the message from the KPN that you are now able to connect to the internet? 

By the way, I got the message, but it still doesn’t work with green light blinking..

1
Nieuwkomer
  • 164957
  • Auteur
  • Nieuwkomer
  • October 3, 2023

No, I didn’t get a message :(

Was it an email?

S
Nieuwkomer
  • Seok
  • Nieuwkomer
  • October 3, 2023

It was a text message on the phone.

Sanne van KPN
Moderator
Forum|alt.badge.img+20
  • Sanne van KPN
  • Moderator
  • Antwoord
  • October 7, 2023

Hi @164957! Is your internet is still not working I'd advise you to call us on 0800-0402. For errors and loss of services we’re available 24/7! 
In the meantime you could also try restarting your fibre connection point. Disconnect it from the electricity, wait two minutes and connect it again. Hopefully the connection comes online then! 

The same tips apply to you @Seok!

~(˘▾˘~) (~˘▾˘)~

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