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No internet on connection date. Only ethernet is blinking

  • June 1, 2022
  • 3 reacties
  • 141 keer bekeken
C
Deelnemer

Hello,

In the mijnKPN app it says that the activation date is 1/6/22, however, there is no internet access. The Ethernet light only blinks.

 

Could you help me please?

Beste antwoord door Thomas van KPN

Ah that should be alright. I think I misread something in our system earlier, the planned date is today but the status of your order is currently still pending. We're still expecting it to start working today but I can't schedule a technician or forward a ticket at this time.

If it still does not work tomorrow, could you let me know? I'll take another look and if neccesary take the next steps!

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3 reacties

Thomas van KPN
Moderator
Forum|alt.badge.img+24

Hi @Caio Merces, welcome to our forum!
I see you have already filled in your profile. Your connection is waiting for the modem to connect. Could you elaborate on how you connected it to the IS/RA point?
If it's connected properly and there's still no signal we'll need to send a technician.

The quickest way to contact us is by calling us on 0800-0402 When troubleshooting or scheduling a technician that's usually the easiest route. Especially when time is of the essence!

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C
Deelnemer
  • Caio Merces
  • Auteur
  • Deelnemer
  • June 1, 2022

Hi @Thomas 

 

I connected the DSL cable in a Wandcontactdoos.

Thomas van KPN
Moderator
Forum|alt.badge.img+24

Ah that should be alright. I think I misread something in our system earlier, the planned date is today but the status of your order is currently still pending. We're still expecting it to start working today but I can't schedule a technician or forward a ticket at this time.

If it still does not work tomorrow, could you let me know? I'll take another look and if neccesary take the next steps!

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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