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Hi! I just received my SIM card, I bought on the shop but they had to send it home because I didn’t have my ID. Now I have it but I can’t use data or calls because it’s says “no service” I don’t know what to do anymore it’s been like that this for 4 hours now. 
thanks :)

@María Ba Welcome to our forum. 

Sorry to hear that you don't have a working sim card yet. 

Maybe the SIM card still needs to be activated. You can activate the SIM card here

Could you let me know if this worked for you?