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No updates and confirmation on Internet Order - SISH23919

  • September 27, 2020
  • 6 reacties
  • 140 keer bekeken
A
Nieuwkomer

Dear Forum,

 

Last week I had orders KPN internet for my new address - *************.

I havent yet received any email confirmation or any updates on when the package will be delivered.

I had placed the order with email id - ********

*admin: removed personal details for privacy reasons

Beste antwoord door Sanne van KPN

Hi @Abhishek Tayde and welcome to our forum! I see that you’ve already contacted us about this through a different channel and that my colleague placed a new order. The expected delivery date for your services is the 5th of October. I hope everything will go smoothly now, but should you have any questions in the meantime or after the 5th of October, don't hesitate to place a message here! 

 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    6 reacties

    A
    Nieuwkomer
    • Abhishek Tayde
    • Auteur
    • Nieuwkomer
    • September 29, 2020

    @KPN Team ,

    Do you have an update on this please?

    I have been waiting since last 10 days.

     

    Sanne van KPN
    Moderator
    Forum|alt.badge.img+20
    • Sanne van KPN
    • Moderator
    • Antwoord
    • October 1, 2020

    Hi @Abhishek Tayde and welcome to our forum! I see that you’ve already contacted us about this through a different channel and that my colleague placed a new order. The expected delivery date for your services is the 5th of October. I hope everything will go smoothly now, but should you have any questions in the meantime or after the 5th of October, don't hesitate to place a message here! 

     

    ~(˘▾˘~) (~˘▾˘)~
    A
    Nieuwkomer
    • Abhishek Tayde
    • Auteur
    • Nieuwkomer
    • October 5, 2020

    Thank you !!  , can you tell me at what time the WiFi will be activated today?

    5th of October is the start date..

     

    Sanne van KPN
    Moderator
    Forum|alt.badge.img+20

    Hi @Abhishek Tayde, once again I see that you’ve already contacted us through a different channel and that a mechanic has been scheduled for you on the 7th of October between 8:00 - 10:00. I kindly ask you to choose one method of communication. That saves double work. 🙂 Hopefully the mechanic will have your internet connection up and running in no time. 

    ~(˘▾˘~) (~˘▾˘)~
      A
      Nieuwkomer
      • Abhishek Tayde
      • Auteur
      • Nieuwkomer
      • October 6, 2020

      Agreed , I have first reached this forum but I needed quick follow up so I had made a call to KPN customer service :) thanks for your help anyways :)

      Sanne van KPN
      Moderator
      Forum|alt.badge.img+20

      You’re welcome! 

      ~(˘▾˘~) (~˘▾˘)~

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