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No Wi-Fi for two days: need assistance

  • April 14, 2025
  • 5 reacties
  • 42 keer bekeken
M
Nieuwkomer

Need urgent assistance in resolving wifi (and now ethernet altogether) issues. . Two days now. App no use whatsoever.

 

Admin: removed telephone number due to privacy concerns 

Beste antwoord door Anonymous

​@m_zickus It’s very hard for us here on the community to advise on a solution if there is no information to work with.
You could add information to your community profile to provide us with details about your kpn devices, network setup and configuration. Or add it in message.

For starters, here’s information that may help:

If you suspect the problem is outside your own network or kpn equipment is faulty (ie. you can’t solve it yourself but you need kpn to assist) you can contact kpn customer service at 0800-0402 and schedule a call-back appointment if that’s more convenient. Also see here: https://www.kpn.com/service/contact-opnemen

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    5 reacties

    M
    Nieuwkomer
    • m_zickus
    • Auteur
    • Nieuwkomer
    • April 14, 2025

    Received an sms to my phone, directing to KPN app.

    Tried 100 times. NO WIFI

    A
    • Anonymous
    • Antwoord
    • April 14, 2025

    ​@m_zickus It’s very hard for us here on the community to advise on a solution if there is no information to work with.
    You could add information to your community profile to provide us with details about your kpn devices, network setup and configuration. Or add it in message.

    For starters, here’s information that may help:

    If you suspect the problem is outside your own network or kpn equipment is faulty (ie. you can’t solve it yourself but you need kpn to assist) you can contact kpn customer service at 0800-0402 and schedule a call-back appointment if that’s more convenient. Also see here: https://www.kpn.com/service/contact-opnemen

    Thomas van KPN
    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    I'd like to add to this you can also use the form on kpn.com/english  but you should definitely contact my colleagues!

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    M
    Nieuwkomer
    • m_zickus
    • Auteur
    • Nieuwkomer
    • April 18, 2025

    Thanks to all. Issue now resolved. Was more serious than just set/reset. Don’t know the name of the monteur, but he was very professional and friendly.  

     

    Briefly: SAT morning wi-fi is suddenly gone. I follow the app recommendations - to no effect. Trying every two hours, bcs I have five souls at home needing internet. Internet and TV still work though. App shows internet connection to my house is excellent. 

    SUN morning internet is also gone. Router switches on, first internet light, then TV, then wi-fi light, but then everything reloads and starts anew. Vicious circle. 

    KPN service trying to help bcs sometimes a new power adapter helps. It doesn’t. I am not playing the reset game anymore bcs I am also told that this can permanently damage the modem/router.

    On TUE the pro comes.     

    Thomas van KPN
    A
    • Anonymous
    • April 18, 2025

    Thanks for the update ​@m_zickus. Good to hear your issue is resolved!

    De Kennisbank

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