I am having the same issue, we have a fibre optic connection point (see image), but no fibre optic box to connect the modem to. Where can I get the necessary fibre optic box? This is really urgent, our contract started Yesterday, but we are unable to connect.
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They will sent you an box wich you can just clip on. You can do this yourself.
Hey
Good to hear the installation was sorted. However, if you received a bill for the installation, there is a good chance this will (automatically) be charged on your first internet bill. So, check that bill when you get it. And if you are charged for the install, I advise you to call us on 0800-0402 (free) to discuss this. As the colleague you spoke to earlier should have made a note of what was agreed.
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