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Nog geen glasvezelkastje gekregen

  • July 11, 2023
  • 4 reacties
  • 47 keer bekeken
C
Nieuwkomer

I am having the same issue, we have a fibre optic connection point (see image), but no fibre optic box to connect the modem to. Where can I get the necessary fibre optic box? This is really urgent, our contract started Yesterday, but we are unable to connect.

 

Admin: afgesplitst, eigen topic voor bericht aangemaakt

Beste antwoord door Erik van KPN

@Erik_ an technician came to our house and everything is sorted. I received a bill, but was informed on a previous call that do not have to pay for the installation.

 

Good to hear the installation was sorted. However, if you received a bill for the installation, there is a good chance this will (automatically) be charged on your first internet bill. So, check that bill when you get it. And if you are charged for the install, I advise you to call us on 0800-0402 (free) to discuss this. As the colleague you spoke to earlier should have made a note of what was agreed.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    M
    Topper
    • melvinvm
    • Topper
    • July 11, 2023

    @Cobus Jordaan  call KPN, i had the same situation.

    They will sent you an box wich you can just clip on. You can do this yourself.

    C
    Erik van KPN
    Moderator
    Forum|alt.badge.img+33

    Hey @Cobus Jordaan, is het gelukt om een kastje opgestuurd of een monteur thuis te krijgen hiervoor?

    "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
    C
    Nieuwkomer
    • Cobus Jordaan
    • Auteur
    • Nieuwkomer
    • July 14, 2023

    @Erik_ an technician came to our house and everything is sorted. I received a bill, but was informed on a previous call that do not have to pay for the installation.

    Erik van KPN
    Moderator
    Forum|alt.badge.img+33
    • Erik van KPN
    • Moderator
    • Antwoord
    • July 18, 2023

    @Erik_ an technician came to our house and everything is sorted. I received a bill, but was informed on a previous call that do not have to pay for the installation.

     

    Good to hear the installation was sorted. However, if you received a bill for the installation, there is a good chance this will (automatically) be charged on your first internet bill. So, check that bill when you get it. And if you are charged for the install, I advise you to call us on 0800-0402 (free) to discuss this. As the colleague you spoke to earlier should have made a note of what was agreed.

    "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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