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Not able to make technician appointment

  • May 31, 2021
  • 10 reacties
  • 81 keer bekeken
R
Deelnemer

I have requested move one month ago and date is today. Website says KPN needs to make connection adjustment. But when I click on ‘make technician appointment’, nothing happens. Please arrange this as soon as possible.

Beste antwoord door Erik van KPN

Thank you, @RohitKumbhar. I've looked into it and unfortunately your connection is not yet ready for service. A technician from KPN Netwerk NL needs to come by and do work. For that we need to make an appointment. You should have received an e-mail about that on the 14th of May. Would you please add a telephone number that you can be reached on to your forum profile? You may use the field ‘persoonlijke opmerking’ for this. We can then pass on this number to the Network people so they can contact you.

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    10 reacties

    Bram van KPN
    Wijsgeer
    Forum|alt.badge.img+17
    • Bram van KPN
    • Oud Moderator
    • May 31, 2021

    Welcome to the KPN Forum @RohitKumbhar! To help you with this query I am going to require some information. If you could fill out your profile and make sure you note down your customer number. Information filled out on your profile page can only be seen by KPN moderators so will not be available to other customers. When you have done this please let us know here and we will check out what the problem is and help you fix it. 

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      R
      Deelnemer
      • RohitKumbhar
      • Auteur
      • Deelnemer
      • May 31, 2021

      Done...would be great if you can guide further Bram

      Erik van KPN
      Moderator
      Forum|alt.badge.img+33
      • Erik van KPN
      • Moderator
      • Antwoord
      • May 31, 2021

      Thank you, @RohitKumbhar. I've looked into it and unfortunately your connection is not yet ready for service. A technician from KPN Netwerk NL needs to come by and do work. For that we need to make an appointment. You should have received an e-mail about that on the 14th of May. Would you please add a telephone number that you can be reached on to your forum profile? You may use the field ‘persoonlijke opmerking’ for this. We can then pass on this number to the Network people so they can contact you.

      "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
        R
        Deelnemer
        • RohitKumbhar
        • Auteur
        • Deelnemer
        • May 31, 2021

        Hello Erik, this is done now. Could you kindly support in arranging network team to visit me as soon as possible please

          Thomas van KPN
          Moderator
          Forum|alt.badge.img+24

          Hi @RohitKumbhar, I've added your number to the ticket.
          I would also like to ask you to contact my colleagues on the number they mailed you on the 14th of may. I've sent you a private message about that as well.
          You can reach them on working days between 09:00 and 17:00.
           

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            Thomas van KPN
            Moderator
            Forum|alt.badge.img+24

            Good afternoon @RohitKumbhar, I see you've spoken to my colleagues today and the wheels are turning! 
            Let us know if you have any questions!

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              R
              Deelnemer
              • RohitKumbhar
              • Auteur
              • Deelnemer
              • June 5, 2021

              Hi Team, my home internet is still not transferred by network team and I'm waiting to have appointment by technician.  Meanwhile I have been provided with 50GB internet mifi but it is finished now. Please recharge it as soon as possible as lots of work is depending on internet. Thank you.

              Maja van KPN
              Moderator
              Forum|alt.badge.img+23

              Hi @RohitKumbhar, I've requested a top up for your mifi router, extra Gb's will be added tomorrow!

              R
              Deelnemer
              • RohitKumbhar
              • Auteur
              • Deelnemer
              • June 10, 2021

              Hello Team,

               

              My emergency 50gb internet is about to get finished. Could you kindly recharge. Broadband installation is not happening before Monday 14th.

               

              Thomas van KPN
              Moderator
              Forum|alt.badge.img+24

              Hi @RohitKumbhar, I've merged your topics and updated your bundle!

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