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I moved into a new house and my KPN service has been transferred there, the previous owners had a glasvezel connection but took the G-PON modem with them when they moved out, I think it should have been left behind? How can I get a new one? I tried to call customer service but its very busy and I get a text directing me to a site with no useful answers...

thanks!

Mark,

*** update *** finally got in contact with KPN, the only way is to make an appointment for them to come and replace the ONT ...

That should definitely have been left behind by the previous owner, @MD73. The only way to fix this is indeed to get a technician out to place a new one. Has an appointment for this been made?

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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