Sorry for the English, I’m quite new to the Netherlands still!
So I’ve been with KPN for a couple of years and decided to change provider to T Mobile (pricing and I’ve had some issues with the PPPoE connections dropping out and no resolution.
I signed up to T Mobile with the overstappen service and the change over was pencilled in for the 21st. But yesterday on the 9th I lost my connection.
I rang up and I was told as the KPN Netwerk engineer was in the area, they decided to change the carrier to T Mobile. Problem being that T Mobile can’t set the connection up until the 21st - I rang up and their installation partner can’t come any further.
I’m told by KPN and T Mobile this can’t be reversed. They are also blaming each other - KPN state T Mobile said it was fine to change already and T Mobile state KPN changed it in the system (they say this happens sometimes). So when I try to get this resolved I just get bounced between providers.
I work from home and I need internet but both KPN and T Mobile don’t seem too bothered this has happened.
Has anyone else experienced this and managed to get it resolved? I’m getting nowhere with customer services. This includes KPN customer service putting me on hold for long periods and eventually hanging up the phone, my experience with KPN customer service has been so poor. When I ask to speak to a supervisor it’s always declined
From the various accounts they have been described, it seems to be the fault of KPN Netwerk for changing the line too early. I will try and give them a call Monday; but I don’t have much hope.
Danny