I ordered internet from KPN.
KPN cancelled that order without letting me know.
KPN installed a cable for some other order in the same building - we thought it was for us, so our company representative showed the engineer where our office is and where the cable should be installed, but the engineer refused and said it had to be installed in the basement.
I discovered our order had been cancelled.
I telephoned KPN and had to place a new order.
KPN assumed that the cable installation was part of our order.
The router was delivered.
An engineer installed the router, but it is in an inaccessible location, that is publicly accessible and the signal does not reach any of our devices, and the engineer was too lazy too test that.
Now we are compalaining that the installation is not fit for purpose but KPN are refusing to do anything about it, and as far as I am concerned if KPN made such a mess of things we as customers should not have to pay to solve that problem, as customer we feel that being forced to pay to resolve a mistake that KPN made based on a stupid assumption is extremely unfair.
If KPN had done the right things right from the beginning then I would not have a complaint. If the engineer had bothered to do his job properly and done some basic testing then this proiblem would have been identified a lot sooner.
So far my experience is that KPN is the most useless company I have ever done business with.