Greetings!
Today i spoken with one of your nice colleague to help me register a moving. The moving date is July 19th (im not sure why on the website its shows 27th i think its because of the glasvezel? is it possible to change the 27th to the 19th because for me now when i want to check the moving details its give me the 404 error page).
Anyway we managed to register the moving but there was some problem because the glasvezel is there for the new apartment but its not ready to use. The administrator told me from the 19th its possible to ask something called emergency internet package (to the new place) so until the glasvezel is ready to go we can use that. The other option was that instead of the 200 mbit internet we go with the 50mbit (which is the top provided speed in the new apartment) until the glasvezel is ready to go.
I talked with the other KPN but they cant tell date for the installation and all schedules are subject to change.
Is it possible to pre ask for the emergency internet package so from the 19th we could have the internet if we do not own kpn mobil subs? Or it would be easier if we would change our internet to 50mb (i said to your colleague we dont really would like to do this because after 200mbit the 50 is a really big step back) and change back once the glasvezel all fix and ready?
Thank you for your help and time!
Orsolya