Beantwoord

Problem with mobile internet

Forum|Forum|4 years ago
October 6, 2021
1 reactie
26 keer bekeken

Dawid
Nieuwkomer

Hello. From 5am yesterday, I started having problems with the internet. When I did not have access to the Internet, I turned the router off and on. The Internet came back for a few seconds, during this time I downloaded about 133 mb of the file. Every time I turn the router on and off, it's the same. I do not have wifi or cable. Thank you in advance for your help.

Beste antwoord door Thomas van KPN

Hi @Dawid, welcome to our forum!
Are you still experiencing this issue? Is this on a home connection or mobile connection?
What type of modem are you using and what are the LED's doing?

I can't find a subscription on the adress in your profile, is this adress correct? Could you maybe add a customer number as well?

The quickest way to reach us is by calling us on 0800-0402 or by using the chat on www.kpn.com/service
For issues like this you can reach us there 24x7.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+24

Thomas van KPN
Moderator
Antwoord
Forum|Forum|4 years ago
October 7, 2021

Hi @Dawid, welcome to our forum!
Are you still experiencing this issue? Is this on a home connection or mobile connection?
What type of modem are you using and what are the LED's doing?

I can't find a subscription on the adress in your profile, is this adress correct? Could you maybe add a customer number as well?

The quickest way to reach us is by calling us on 0800-0402 or by using the chat on www.kpn.com/service
For issues like this you can reach us there 24x7.

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